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The following article was authored by Beverly A. Scott, Ph.D., a Mineta Transportation Institute Research Associate.

“The Congress and this Administration’s focus on the establishment of a national transit asset management program (estimated to have an $85.9 billion state-of-good-repair backlog) and a first-time comprehensive safety performance program (including recognition of the inherent link between the two) is critical to the safety and performance of our public transportation systems. While that focus is a major move forward, this paper proposes the existence of unfinished business representing a remaining missing link that requires immediate attention: the people who operate, maintain, and build our transportation systems…”